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7 Dirty Little Secrets about the Carpet Cleaning Industry

7 Dirty Little Secrets about the Carpet Cleaning Industry

                                 Published on July 22nd, 2019

Picking the right carpet cleaner can be an overwhelming task. Sifting through the hundreds of options during your lunch break is enough to make you want to pull the carpet up altogether, so we thought we’d provide you with a little inside knowledge! Here’s 7 industry secrets that may surprise you …

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The Carpet Cleaning Industry is Unregulated

Before you choose a carpet cleaner, do your homework. The industry is unregulated so there are many companies out there that take advantage of customers or don’t know proper carpet cleaning techniques. Make sure the company has performed police checks on its employees and that the technicians are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Electrodry undertakes police checks on their employees and all technicians are IICRC accredited.

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Size Does Matter

Beware of companies spruiking specials with extremely low pricing – it’s usually too good to be true. The ‘standard’ sized room they base their special pricing on is often the size of most people’s closet! Many companies also like to add extras that unexpectedly ‘pop up’ during the clean. Get an agreed upon price at the time of the quote; an experienced technician will be able to tell you if anything further is required beyond a standard clean at the initial assessment. This may include stain treatment and additional pricing for larger rooms.

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Carpet Cleaning is Basic Chemistry

Let me take you back to high school science class. Remember pH levels? In simple terms, the pH level of a substance is measured by its acidity or alkalinity. They’re an important element of efficient carpet cleaning because carpet manufacturers often use acid dyes while colouring carpet.

Your carpet cleaner should assess the ph level of a stain to effectively treat it. Very generally speaking, the technician will use an acidic solution to treat an alkaline stain and vice versa. When cleaning the carpet, your carpet cleaner will generally use an alkalic cleaning so they should use an acidic conditioning rinse to neutralize the cleaning solutions, just like using conditioner after shampooing your hair.

This is something that Electrodry technicians learn throughout their training to be able to provide our customers with the best possible carpet cleaning result.

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Carpets must not be wet for more than 8 hours after cleaning

Carpet steam cleaning involves injecting water into the carpet, and sucking the water back out to flush out the dirt and grime. Performed correctly, with the correct preparation and chemicals it is an excellent system. Unfortunately many carpet cleaners leave too much water behind and the carpet can take 24 hours or longer to dry. Most people don't know that it is essential that your carpet is dry within 8 hours of cleaning. This is because:

Bacterial and mould growth may start to occur.

Moisture in the carpet may start to break down the latex glue that holds the carpet together, causing delamination which is a separation of the carpet from its backing.

Wet carpet indicates that not enough water was extracted from the carpet, and a lot of dirt and grime was probably left behind as well which may result in a sub-standard job

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Make sure your carpet cleaner isn’t a sub-contractor

Some companies use sub-contractors to complete their work. This may mean that the carpet cleaning company has very little control over the sub-contractor's work quality and could be relying on the sub-contractor's insurance (if they have any) should something go wrong. This can be a minefield for the consumer.

Electrodry use full time employees to carry out 80% of its work with the remaining work performed by long term Electrodry franchisees who own and operate in a designated territory to give you the best local service possible.

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Your Carpet Cleaner Must Warrant Their Workmanship

Your carpet cleaner must warrant their workmanship. This is a consumer law fundamental that some companies try to get around by saying that “You signed off to say that you were happy with the job”, or by having a policy that they will only warrant complaints made within 24 hours of the job.

A carpet cleaning company must give you reasonable time to lodge your complaint and they must return free of charge to address your complaint. This policy helps to protect you should you not get the result you were after.

Electrodry provides a 14 day window after the job is complete for customers to lodge a complaint however we will happily address concerns lodged after 14 days if fair and appropriate.

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Carpets Must be Vacuumed Before Cleaning

The soils in your carpet are typically 50% dry soil (dirt), 2 – 4% Wet Soils (mud) and 46 – 48% oily soils. If the dry soil is not removed before cleaning through vacuuming, it will mix with water to become mud during the cleaning process. A good quality carpet cleaner should always vacuum before the cleaning process begins.

A Pre-Vaccum using a HEPA filter vacuum with a beater bar is a requirement of the Australian Standards for carpet cleaning. Unfortunately, this step is skipped by many carpet cleaners, compromising the quality of the job.


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