Electrodry Guarantee

Electrodry's Commitment to Quality

The Electrodry Mission Statement: “To improve our clients’ lives by providing high quality cleaning and home maintenance services.”

SEP 2022

4.57

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Customer Satisfaction Average Out of 345 Surveys

AUG 2022

4.65

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Customer Satisfaction Average Out of 954 Surveys

JUL 2022

4.63

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Customer Satisfaction Average Out of 973 Surveys

JUN 2022

4.61

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Customer Satisfaction Average Out of 1,034 Surveys

MAY 2022

4.61

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Customer Satisfaction Average Out of 1,116 Surveys

APR 2022

4.55

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Customer Satisfaction Average Out of 919 Surveys

MAR 2022

4.56

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Customer Satisfaction Average Out of 1,165 Surveys

FEB 2022

4.64

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Customer Satisfaction Average Out of 1,032 Surveys

JAN 2022

4.61

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Customer Satisfaction Average Out of 1,066 Surveys

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Our never-ending focus is to provide a consistently high-quality service with our team of reliable, well trained and polite technicians. We gather feedback from every client to continue to ensure that we manage and continually improve our service.

Our Customer Feedback Process

Our never-ending focus is to provide a consistently high-quality service with our team of reliable, well trained and polite technicians. We gather feedback from every client to continue to ensure that we manage and continually improve our service.

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Survey Every Client

We survey every client via email, which is sent in the days following completion of your service.

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Review Feedback

Our team will review responses for both positive and negative feedback.

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Address Client Concerns

Our team will review responses for both positive and negative feedback.

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Team Rewards

We value positive comments about your service and will reward our team based on your feedback.

The Electrodry Guarantee

We provide every customer with a 14-day satisfaction guarantee. If you’re concerned with an element of our service, we’ll return free of charge to address your concern. We rely on customer feedback to rectify any quality issues within our business. We check every customer survey to identify negative feedback, then contact the client and take action to address their concern.

 

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does electrodry have a warranty

Our Training

We employ skilled technicians. Our ongoing training processes means you can be confident that you’ll get the best possible results from every Electrodry service. Our training processes include:

1. New team members undergo a thorough training process that includes up to 3 weeks side-by-side training and 4 core training modules on key focus areas such as:

  • Cleaning Chemistry
  • Carpet Fibre identification and construction
  • Specialised stain treatment process
  • Mattress cleaning and decontamination processes

2. Ongoing training at bi-weekly team meeting.

3. Support from an experienced operations management team.

4 Seminar training for new services and product changes.

Have questions about your service or our commitment to quality? Give us a call on 13 27 13 or send us a message at [email protected].

 

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