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Terms and Conditions

General Information

Health and Safety

The customer agrees not to enter the same room the Electrodry technician is working in or has equipment in. In the interest of safety we advise that:

  • The carpet or floor may remain damp for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floorboards.
  • We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children away from equipment that may be turned on.
  • We may need to place a bucket that contains a heater and hot water in the laundry or bathroom.

For safety reasons, people and pets should be kept out of the area and away from the bucket for the duration of the works.

In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work.

Delivery of Service

Electrodry cannot guarantee that all stains will be removed upon cleaning or refinishing. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Electrodry cannot be responsible for any pre-existing condition that is not apparent upon visual inspection. These conditions may include but are not limited to:

  • Fugitive dyes not properly set in manufacture or re-dyeing.
  • Lounge suites that have water or solvent soluble coloured backing material.
  • Carpet that has been over-stretched during laying or suffers from de-lamination.
  • Carpet that has suffered sun-damage, making it fragile or affecting dye colour.
  • The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibres of the carpet or upholstery.
  • Markers used on carpet, fabric backing or padding.
  • Sacrificial coatings used on timber floors.
  • Ghosting on a timber floor.
  • De-laminating polyurethane on a wood floor not obvious during the initial inspection.
  • Bodily fluids within mattresses.

Our 14-Day Satisfaction Guarantee

Electrodry offers all customers a 14 Day Satisfaction Guarantee. If you are unhappy with your Electrodry service, or have concerns with the results we achieved then we ask you to:

  1. Contact us within 14 days of the job.
  2. Allow us the opportunity to remedy workmanship concerns in a reasonable time period.

The 14 Day Satisfaction Guarantee is a service warranty and not a money back warranty.

Payment Methods

If we attend your premises to provide a written quote then that quote is valid for 60 days only. If you require us to re-attend to re-quote the same service at a later stage then a fee of $50 shall apply for the re-attendance.

If the scope of work changes from the time of the quote to the time that the service is provided, then we reserve the right to either charge an appropriate additional fee for the increased work, or if the work is not undertaken, charge 50% of the original value of the job. Example of a varied scope of work are:

  1. Significantly dirtier carpet/mattress/upholstery or carpet/mattress/upholstery with additional stains.
  2. Wood floor with additional scratches or paint on the floor.
  3. Mould growth into additional rooms, or areas of the room.

If a quote is provided over the phone, then the quote is always subject to the condition of the surface or items to be cleaned or treated and the size of those areas.

Quoted Services

If we attend your premises to provide a written quote then that quote is valid for 60 days only. If you require us to re-attend to re-quote the same service at a later stage then a fee of $50 shall apply for the re-attendance.

If the scope of work changes from the time of the quote to the time that the service is provided, then we reserve the right to either charge an appropriate additional fee for the increased work, or if the work is not undertaken, charge 50% of the original value of the job. Example of a varied scope of work are:

Cancellation Fees and Surcharges

Electrodry reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice is not given for the cancellation of the booking. Adequate notice is at the discretion of the Franchise Owner, Technician or Operator who takes your call.

For bookings exceeding a $300 value, a deposit of at least $100 or 25% of the total job value may be taken in advance of the job. This deposit is fully refundable and transferable providing you, the client, give a minimum of 2 full business days’ notice that you wish to cancel or transfer the booking. We notice of your intention to cancel to transfer the booking by phone (Ph 1300 717 175) and not email. Some mailboxes receive a large volume of emails in a day and are not constantly monitored.

Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi level apartment blocks or when more than one operator is required.

It is the responsibility of you, the client, to organise parking for our technician. Accordingly, any costs for parking will be added to the invoice along with a surcharge if parking is not available within a short distance.

 

Carpet and Upholstery Cleaning

Carpet Cleaning

Prices are subject to a maximum room size of 13 square metres. Stairs are quoted per step. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Special Offers not available in all areas.

Upholstery Cleaning

Price is per seating position and subject to the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. Additional charges may apply for recliners, ottomans and chaises. Leather upholstery is subject to additional charges.

Carpet and Fabric Protection

The customer agrees that they have been informed that there are various types of fabric protection and the type used by Electrodry could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.

Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

Tile and Grout Cleaning

Electrodry cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:

  • Loose, scratched or chipped tiles
  • Loose, cracked or missing grout
  • UV fading or damage
  • Staining of the tiles & grout

Electrodry’s clear penetrating tile and grout sealer is supported with a 5-year warranty.

Electrodry’s grout colour sealing service is supported by a 10-year warranty (5-year warranty for wet areas such as bathrooms).

The terms and conditions of the warranty are:

  1. For warranty claims in the case of a spill, you must claim within 5 days of the spill occurring.
  2. Warranty holder must show their warranty card as proof of purchase when making a warranty claim.
  3. You must make reasonable attempts to remove the stain with an approved neutral (pH7) cleaning product before calling Electrodry.
  4. In wet areas such as showers, mould and mildew are excluded from all warranty claims.
  5. The sealed grout must only be cleaned with a soft bristle brush, such as a soft broom or toothbrush, not a stiff-bristled brush.
  6. This warranty will be voided if the protected areas are cleaned by any company other than Electrodry, or spot cleaned with a product that is not neutral (pH7).
  7. You agree to have at least one maintenance clean performed by Electrodry (at a discounted price) every 2-4 years from the date of the original clean to keep the warranty active.
  8. To make a claim you must have your receipt on hand.
  9. This warranty is not transferable. Normal soiling and dirt build up on hard surfaces and grout are excluded. No other warranty is expressed or implied. No one is authorised to assume for the Company any other liability in connection with this product. Warranty is available to owner-occupied residences only. It is not applicable to rental or commercial premises, or shower cubicle floors. Electrodry has the right to exclude certain areas from the warranty.

Natural Stone Tiles

When cleaning stone tiles, the cleaning process will remove the oil, detergent and contaminant build up that is on the stone. These contaminants often contribute to the shine of the stone and with the removal of these contaminant the natural state of the stone is revealed. Occasionally the natural state of the stone is very dull. This is not damage and Electrodry is not responsible for this.

Timber Refresh and Restore

General Conditions

  1. Electrodry cannot be held responsible for imperfections in the floor not apparent at the time of inspection including but not limited to ghosting, delamination or peeling or sacrificial coatings previously applied to the floor that affect the ability of our coatings to bond to the floor.
  2. To protect your skirting boards from the accidental application of coatings we will apply painters' tape to all skirting boards. Electrodry does not accept responsibility for any paint that peels off the skirting board when the tape is removed.

 

Timber Refresh Specific Terms and Conditions

  1. Timber Refresh service can be described as a clean and "refresh" coating for timber floors and the original condition of the floor will impact the final result of the service. Whilst it is likely that scratches are greatly minimised in this process, Electrodry does not warrant that scratches will be removed.
  2. Please stay off the floor for 1 hour and then only walk on the floor with socks for 24 hours. Do not place rugs on the floor or wet the floor for at least 3 days.
  3. Electrodry does not warrant the longevity of the Timber Refresh coating with the exception that it will wear at approximately the same rate as the floors original coating.
  4. If the coating appears uneven or soft (smears easily) after the coating has dried (allow 2 hours from the completion of the service) then you must call our office within 3 days of the service and advise us of the issue. We will organise to return as soon as possible, to remove and re-apply the coating or take alternate measures. Claims may not be warranted if you (the client) do not call within 3 days of the job as the coating may have irreversibly set.

 

Timber Restore Specific Terms And Conditions

  1. The Electrodry Timber Restore Service is the only way to effectively refurbish worn, polyurethane coated floors without the need for sanding, using a durable, attractive finish.
  2. The final results from the Timber Restore Service are always a function of the original condition of the floor. Your Restore service will:
    • Remove or minimise the scratches.
    • Reduce colour variations from sun-fading and varying oxidisation levels, often referred to as picture framing.
    • Clean and re-seal areas of your floor when your original coating has worn through, and blend in colour variations as best possible.
    • Apply a highly durable top-coat to provide an excellent finish for many years to come. Some defects in your floor are still likely to be noticeable and your technician will discuss these with you.
  3. Electrodry warrants that you will be satisfied with the final result of the service and that if you are not happy with the result in an area/ room that you do not pay for the cost of the room/area of concern (up to a maximum size of 13 square metres). As a condition of this warranty you understand and accept that:
    • You must advise us before the top coat is applied if you have any concerns with the service. We will advise you when this is during the course of the service. If your cause of concern is the top-coat, then you must advise us accordingly within 24 hours of completion of the job.
    • You must advise us before commencement of the job of any waxes, polishes or adhesives used on the floor that may not be apparent at the time of quoting or original inspection. Any undisclosed floor coatings or adhesives will void this warranty.
    • Defects to the floor not evident during the pre-inspection such as ghosting, lose or peeling poly-urethane or damaged floor boards may void this warranty and cannot be used as grounds to refuse or withhold payment.
    • The maximum reduction in the price of the job allowable under the conditions of this warranty is 50% of the original value of the job.

Timber Restore Warranty

Electrodry provides all Timber Restore customers with a satisfaction guarantee. If you are not happy with an area then we will address your concerns and re-finish the area of concern free of charge prior to the application of the high density poly-urethane top-coat. As a condition of the guarantee:

  • We will invite you to inspect the floor prior to the application of the final coating (the “progress inspection”). All concerns must be raised during the progress inspection for the warranty to apply. If you are not able to attend the property we will attempt to send you progress pictures of the floor however we do not take responsibility for the quality of the images forwarded, or the defects in the floor that may be missed in these photos.
  • If you have any concerns, you must identify the specific concerns during your inspection and give our team the opportunity to correct or address your concerns
  • If you are not happy with the result at the time of the progress inspection, we may discuss with you several options including:
    1. We may agree to not apply the final high density polyurethane topcoat and discount the value of the job accordingly.

    2. We may off to sand and refinish your floors at a discounted rate of $50 per metre inc GST in addition to the costs of your Timber Restore service. Please note that Electrodry does not offer a floor sanding and refinishing service in all markets.

    3. Electrodry Warrants that the Timber Restore Coating will not peel, chip or yellow for at least 5 years providing the original coating does not already suffer delamination or a sacrificial coating has been applied. If the floor suffers from de-lamination, peeling or a sacrificial coating has been previously applied then the Timber Restore service the warranty is limited to 2 years. The warranty is limited to the revision of the Electrodry Timber Restore Service.

    4. Electrodry uses only the strongest floor coatings available however we cannot guarantee scratch resistance and wear. Wear and scratches are a function of the wear the floor receives.

If there is an issue with the application of the high-density top-coat, then we shall return at a mutually convenient time to address those concerns and re-coat the floor.

  1. Electrodry Warrants that the Timber Restore Coating will not peel, chip or yellow for at least 5 years providing the original coating does not already suffer delamination. If the floor suffers from de-lamination or peeling prior to the Timber Restore service the warranty is limited to 2 years.
  2. Electrodry uses only the strongest floor coatings available however we cannot guarantee scratch resistance and wear. Wear and scratches are a function of the wear the floor receives.

Drying, Curing and After-Care Terms and Conditions

Electrodry provides all Timber Restore customers with a satisfaction guarantee. If you are not happy with an area then we will address your concerns and re-finish the area of concern free of charge prior to the application of the high density poly-urethane top-coat. As a condition of the guarantee:

  1. Both Timber Refresh and Timber Restore coatings takes 7 days to cure. During this period you must not wet the floor or use a spray mop to clean the floor or place rugs or other floor coverings over the floor.
  2. Both Timber Refresh and Timber Restore Coatings can usually be walked on in 3 hours wearing socks, however drying time depends on various environmental conditions and it is essential that you, the client, check that the floor is drying before walking on the floor. Electrodry does not warrant that the floor will be dry enough to walk on in 3 hours.
  3. After coating the floor will usually be ready to walk on in 90 minutes however drying times may vary and you should exercise caution, especially on cold or wet days. Electrodry will not be responsible for any foot prints caused in the coating. Following on from the completion of the job, we ask that you:
    • Only walk on the floor in socks for 48 hours.
    • Place felt pads under your furniture to prevent scratches.
    • Keep pets off the floor for 3 days.
    • Do not put mats or rugs on the floor for 1 week.
    • Do not wet-mop the floor for 7 days.

Fluff or Hair

Pet hair and fluff will often circulate through a home when there is wind or airflow. Electrodry cannot be responsible for any hair or fluff that lands in the coating we apply to your floor.

Furniture Moving

If you pay for Electrodry to move furniture as part of your Timber Floor Service, then you accept that:

  1. Unless otherwise states, our furniture removal service allows for 2 technicians to move furniture at the start and end of the job.
  2. Electrodry does not provide a qualified moving service and whilst all reasonable levels of care will be taken when moving furniture, Electrodry cannot accept responsibility for any damage that may occur during the moving process.
  3. Electrodry technicians will only lift items of furniture that they are comfortable lifting. Furniture trolleys cannot be used on a freshly coated floor, so all items must be carried back after the service is completed.
  4. It is your responsibility (the client) to place felt pads under all furniture before the items are replaced. Electrodry does not accept responsibility for any scratches made by furniture that it replaces unless fresh felt pads have been applied to the base of the furniture.

Floor Sanding Terms and Conditions

Our terms and conditions form part of our advice and scope of work and should be read carefully. There are certain site-specific issues that will affect the result on any floor hence an understanding of those issues will help develop realistic expectations of the final result.

  • If there are other trades on site we cannot guarantee the final result of the floor.
  • Although we will exercise all due care, due to the nature of the work and machines used skirting boards and trims may be marked in the floor sanding and refinishing process. We will not be held liable for marks on skirting boards, trims, walks and similar objects.
  • Sanding and finishing a timber floor is an acquired skill. Please keep in mind that all machines are operated by hand and accordingly there may be some small variations in the finish.
  • Electrodry will minimise sanding dust, but does not guarantee a completely dust free environment and finish on the floor. Such an expectation is unachievable.
  • Electrodry will not be held liable for other tradesmen’s workmanship e.g. paint flakes, tiler’s spills, plaster dust in cracks, denting from ladders and other tools, silicon, work boot and scuff marks etc.
  • Silicone or oil on the floor may cause rejection of the floor coatings. This may extend to the effect of silicone based products such as air-fresheners.
  • Electrodry’s ability to remove deep cuts or gouges will depend on the depth of the cut or gouge. Electrodry may also be unable to remove stains from within the floor board such as watermarks, urine stains and the glue from carpet underlay.
  • There will always be some level of dust in a finished floor. We will take every precaution possible to limit dust on the floor however it is likely that there will be some dust in the final coat. Dust will be more noticeable on dark timbers, glossier finishes and in areas of direct light.
  • Electrodry is limited by the condition of your floor as to the finish you receive.

 

Drying and Curing Times

  • Your final coating will take between 3 and 24 hours to dry, but potentially longer depending on the weather and drying conditions. Electrodry does not take any responsibility if you walk on the floor whist the coating is wet and create a foot print or cause damage by moving furniture back before the coating has cured.
  • Before commencing the work the technician attending will provide an estimate of the time required to complete the job. The time required may vary depending on the nature of the work, any unforeseen circumstances, illness of our technicians and the weather.

 

Floor Filling

  • We will punch nails and fill nail holes with a wood filler. We do not fill gaps between floorboards as the floor boards are designed to expand and contract, and the filler will eventually break and crack as a result of these natural variations.
  • Any holes larger than a nail hole may have a sunken appearance when filled.
  • We cannot guarantee that the colour of the wood filler will exactly match the floor.

 

Deposits and Payments

  • We require a 25% deposit for all floor sanding works. This deposit is refundable if the work is cancelled with more than a weeks’ notice. If the work is cancelled or transferred with less than a weeks’ notice, then the deposit may not be refunded.
  • Payment of a deposit is considered as acceptance of these terms and conditions.
  • Full payment of the job is required upon completion of the service. No warranty claims shall be entertained if the work is not paid for in full.
  • Electrodry may require payment to be made before the final coat is completed.
  • If payment is not made at the end of the job and an account is issued then a $200 account keeping fee may be charged. The maximum term of any account shall be 14 days.

Mould Cleaning

Service Terms and Conditions

  • All prices are subject to inspection.
  • All areas to be micro-cleaned need to be easily accessible.
  • High and/or textured ceilings requiring scaffolding will incur additional fees.
  • Repainting is not required in approximately 95% of cases. In some isolated instances, oxidisation of the paint may occur causing the paint to look pale or chalky. This usually occurs on surfaces that haven’t been repainted for a longer period of time.
  • In rare circumstances, bubbling of paint is possible where high levels of moisture have been prevalent.
  • We require a 25% deposit for all floor sanding works. This deposit is refundable if the work is cancelled with more than a weeks’ notice. If the work is cancelled or transferred with less than a weeks’ notice, then the deposit may not be refunded.

Service Terms and Conditions

  • We warrant that mould will not return for at least 12 months from the date of your service.
  • Micro-misting to treat air-borne mould spores and prevent re-colonisation is a requirement of the Electrodry Mould
    Cleaning warranty. Micro-misting costs $495 for a standard-sized home.
  • A requirement of this warranty is that any water ingresses/leaks must be repaired, and no new ingresses/leaks occur.
  • High humidity can lead to further mould colonisations, hence you are required to keep relative humidity below 60% as a requirement of this warranty. If mould has been caused by high humidity (above 60% RH) we may provide a series of recommendations which may include:
    • Installation of a dehumidifier.
    • Removal of shrubs or trees.
    • Installation of exhaust fans.
    • Underfloor ventilation.
  • If you have further mould colonisations and you have not followed our recommendations, then the warranty may be void. In this case, we will apply a nominal charge for mould remediation works during the warranty period.
  • This warranty is limited to the re-treatment of affected areas, including micro-misting, in line with the original scope of work.
  • Warranties are not valid in designated wet areas such as bathrooms and laundries.

Your 12 Month Mould Treatment Warranty:

  1. We warrant that mould will not return for 12 months from the date of your mould treatment service. If your mould problem returns, we’ll re-attend free of charge to treat the areas of concern.
  2. Like all warrantees, there’s a few conditions
    1. Whilst we can remove all the mould from your home, new mould colonies will form in the right conditions, especially if relative humidity in the home remains high. A condition of your warranty is that you must follow our long- term mould treatment recommendations
    2. You must include micro-misting in your mould treatment service to remove air-borne mould spores
    1. Split system air-conditioners in rooms with visible mould must be cleaned as part of the mould treatment service
    1. The 12 month warranty does not apply to wet areas such as the bathroom and laundry due to ongoing high levels of moisture in these rooms.

Pest Control

  • At the time of the quote, the technician or customer service representative will explain potential limitations on your service or warranty if applicable. The pest inspection undertaken at the time of the quote is limited only to those areas that are visible and accessible at the time of the assessment.
  • The service will only cover the treatment of pests included in the pre-service agreement.
  • Pets, plants and people must vacate the premises during treatment. It is the customer’s responsibility to inform Electrodry of any pets, allergies of people who live in the home or any other concerns before the treatment begins. We recommend customers (and their pets) stay out the home for five hours following the treatment.
  • Open food must be put away prior to the service.
  • It is the customer’s responsibility to remove any necessary furniture or whitegoods prior to our arrival. This will be discussed at the time of the quote.
  • The price agreed upon at the time of the quote may be changed by the technician if the conditions differ to the pricing service standards.
  • The technician will explain the safety requirements to the customer, and it is the customer’s responsibility to adhere to these guidelines.
  • It is also the customer’s responsibility to ensure that the premises is properly ventilated for at least five hours following the treatment.
  • The chemicals may take up to 6 weeks to take full effect. There may be an increase in pest sightings during the first week after treatment, as the products affect the pests and bring them out of their hiding areas.
  • We will continue to monitor your pest infestation as further scheduled callouts and ongoing treatment may be needed. This is due to the life cycles of different pest species. Note: reapplication of our treatment will incur further payment.
  • The warranty of the work will depend on what pest/s have been treated due to their different life cycles. Electrodry will provide recommendations in the service completion email provided at the completion of the job. Failure to follow these recommendations may void the warranty.
  • The ongoing effectiveness of the Electrodry pest control service is dependent on the customer following Electrodry’s property maintenance and housekeeping maintenance recommendations as outlined on the receipt provided following treatment. The Electrodry pest control service may be affected by disturbing treated areas, renovations and the introduction of untreated materials into the home.
  • All quotes only bookings shall incur a $40 fee that shall be deducted from the cleaning costs if you proceed with the quoted work or another Electrodry service.

Rug Wash

  1. Whilst every effort is made to remove marks, some stains may be permanent. Electrodry cannot guarantee total removal of all stains. Some residual stains may be due to pre-treatment by customer which in some instances will set the stain.
  2. If the rug is affected by urine or has been water damaged, the dyes may be destabilized and there could be colour run. Whilst all care is taken during the cleaning process, Electrodry is not responsible if bleeding occurs. Correction of the dye bleed is at the owner's expense.
  3. If repairs are required, or any problems are encountered during the cleaning process, or if there is a variation to the quoted price, the owner will be informed and approval is required before variations are undertaken.
  4. If client has previously used any product on the rug, Electrodry takes no responsibility and cannot guarantee the effect this will have on the rug during the cleaning process.
  5. Your rug return date is already booked. If there are any variations on this, Electrodry will contact you.
  6. If rug is not picked up by the client within 2 weeks from scheduled return/release date, a storage fee of $10 per day will apply.
  7.  If no one is available on the day of rug return,  payment must be done prior;
     If payment cannot be completed on the day of return, the rug will be rescheduled for return with a $100 fee. If rug is not returned within 2 weeks from scheduled return/release date, a storage fee of $10 per day will apply.

 

 

 

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