Hiring a cleaner is not just about getting a sparkling home. It is also about finding someone you can trust, communicate with easily, and feel comfortable inviting into your space.
Before you book, it helps to know what to look for. These questions cover what matters most and will help you choose a cleaner that suits your home and expectations.
Quick Summary – Hire the Right House Cleaner
- Check: Are they insured and police-checked?
- Ask: Do they bring their own products and equipment?
- Clarify: What’s included? Look for a clear task list
- Compare: Hourly vs flat rate based on your needs
- Review: Ratings, testimonials, and service guarantees.
Need reliable results? Book Electrodry home cleaning online or call 13 27 13.
What to Ask Potential Cleaners Before You Book
1. How much am I willing to pay?
Set a clear budget and confirm pricing before the clean begins. Some companies charge by the hour, while others charge per job. Make sure you understand what’s included so there are no surprises.
Note: You may be charged extra for tasks outside a company’s standard cleaning list, so it’s worth clarifying this upfront.
2. Am I comfortable with someone cleaning my home?
You’re inviting someone into your home, so it’s important to feel comfortable with the arrangement. Being present for the first clean can help you meet the cleaner, understand how they work, and set expectations early.
If you have pets, it’s usually best to keep them secured or outside during the clean.
3. Is it a reputable cleaner?
Check the company’s website and reviews carefully. A well-established cleaner should be clear about their services, experience, and policies.
Look for information on insurance, guarantees, and what happens if something is damaged during the clean. Consistent positive reviews are usually a good sign that the service is reliable.
4. What do I need cleaned?
Start by being clear about the areas of your home that need attention. Professional cleaning is often about properly cleaning surfaces that see regular use, not just tidying up.
You might be looking to refresh:
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Carpets and rugs
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Hard floors
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Upholstery or mattresses
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Areas with stains or odours
Being specific helps the cleaner bring the right approach and tools for the job.
5. Are products provided?
Some cleaners bring everything they need, while others may use your products.
An experienced cleaner will usually know which products suit different surfaces, but it’s still worth mentioning if you have specific requirements, such as timber floors or delicate materials.
6. What’s your cancellation or reschedule policy?
Plans can change, so it’s important to understand how flexible the company is. Some cleaners charge for last-minute cancellations or require advance notice to reschedule.
Knowing this upfront helps avoid unexpected fees.
7. Who will actually be cleaning my home?
Ask whether the same team will visit each time or if staff are assigned based on availability.
It’s also worth checking whether cleaners are trained employees or subcontractors, and whether they’ve been properly background-checked.
8. Are you insured and police-checked?
Make sure the company has Public Liability Insurance and that cleaners have current police checks.
Important: If a cleaner isn’t insured or properly checked, you may be at risk if something is damaged or goes missing.
9. What happens if I’m not happy with the clean?
Even with experienced cleaners, expectations can sometimes differ. Ask how the company handles feedback and whether they’ll return to fix any issues.
A willingness to resolve concerns is a good sign of professionalism.
10. How will they access my home if I’m not there?
If you won’t be home during the clean, agree on a secure access method such as leaving a key, using a key safe, or arranging entry another way.
Sorting this out ahead of time helps avoid confusion on the day and keeps your home secure.
Quick House Cleaner Hiring Checklist
Before booking, run through this quick checklist:
Looking for a trusted team to take the hassle out of cleaning?
With over 40 years of experience and a focus on quality results, Electrodry helps you get a cleaner, healthier home without the hassle.
Book online or call 13 27 13.
