Electrodry cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Electrodry cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but are not limited to:
Electrodry will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 14 days of completion of the work. In the event of a customer complaint, the customer undertakes to give Electrodry the opportunity to rectify all work.
Minimum call out fees apply.
Prices are subject to a maximum room size of 13 square metres. Steps are quoted per stair. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.
Special Offers not available in all areas.
Price is per seating position and subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans and chaises. Leather upholstery is subject to additional charges.
Electrodry cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:
Electrodry’s clear penetrating tile and grout sealer is supported with a 5-year warranty.
Electrodry’s grout colour sealing service is supported by a 10-year warranty (5-year warranty for wet areas such as bathrooms).
The terms and conditions of the warranty are:
The customer agrees that they have been informed that there are various types of fabric protection and the type used by Electrodry could best be described as a stain release.
This means that on each type of carpet its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.
Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.
Electrodry will not be held responsible for any unforseen adverse conditions relating to de-lamination, dye movement or ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible or ascertainable at time of providing the service.
The customer acknowledges that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by Electrodry.
Payment should be by Cash or Card. Credit Cards attract a bank charge of 1.5%. Debit cards do not attract this charge.
If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be 'On Account' per the Terms and Conditions of the Invoice.
Cheques will only be accepted where an account has been set up prior to the job.
If an account has been set up and payment is not made by the due date, or payment is dishonoured or otherwise, Electrodry reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.
Electrodry reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice is not given for the cancellation of the booking. Adequate notice is at the discretion of the Franchise Owner, Technician or Operator who takes your call.
Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi level apartment blocks or when more than one operator is required.
When stated on all advertising material the following conditions apply: